Update 5th January 2021
We are OPEN for all NHS and Private eyecare.
Marcus and Sophie Slater
What will we ask of you during your visit, to safeguard us all against Coronavirus?
We are open at Penzance and Falmouth for all eye care and spectacles, by appointment. We are also contactable by telephone and video consultations for queries and eye issues.
Please only attend if you are feeling well. Do not attend if you have a fever or persistent cough, or if you have been in contact with anyone with one or both of these symptoms in the last 14 days.
Please bring your own pen in case we ask you to sign any paperwork.
On arrival, we will ask you to sanitise your hands with our NHS grade anti viral hand sanitiser. We will give you a medical grade mask to wear, if you haven’t worn your own.
We have limited customers and altered the layout of the practices to ensure you can remain two meters away from any other customer. Keep an eye on the floor for distance indicators of where to stand.
We will minimise any waiting time and will ask you to stand whilst waiting if possible.
Our staff will be dressed in accordance to PHE and industry recommendations. Your optometrist will be dressed in scrubs, apron, mask, and face visor and gloves where necessary.
All staff wash or sanitise hands before and after seeing you.
Spectacles are disinfected according to specific Public Heath England guidance before and after being touched.
Contact is removed/minimised by using digital dispensing measures and disposable units, as well as perspex screens.
Delivery can be arranged for products ordered.
Please visit www.reynoldsopticians.com for our revised opening hours and remember not to ignore any issues with your eyes.
Thanks for your understanding.
Stay safe.
Best wishes
The Reynolds Team
COVID-19 Update 12th May 2020
What will we ask of you during your visit, to safeguard us all against Coronavirus?
We remain open at Penzance and Falmouth for essential eye care and spectacles, by appointment. We are also contactable by telephone and video consultations for queries and eye issues.
Please only attend if you are feeling well. Do not attend if you have a fever or persistent cough, or if you have been in contact with anyone with one or both of these symptoms in the last 14 days.
Please bring your own pen in case we ask you to sign any paperwork.
On arrival, we will ask you to sanitise your hands with our NHS grade anti viral hand sanitiser. We will give you a medical grade mask to wear, if you haven’t worn your own.
We have limited customers and altered the layout of the practices to ensure you can remain two meters away from any other customer. Keep an eye on the floor for distance indicators of where to stand.
We will minimise any waiting time and will ask you to stand whilst waiting if possible.
Our staff will be dressed in accordance to PHE and industry recommendations. Your optometrist will be dressed in scrubs, apron, mask, and face visor and gloves where necessary.
All staff wash or sanitise hands before and after seeing you.
Spectacles are disinfected according to specific Public Heath England guidance before and after being touched.
Contact is removed/minimised by using digital dispensing measures and disposable units, as well as perspex screens.
Delivery can be arranged for products ordered.
Please visit www.reynoldsopticians.com for our revised opening hours and remember not to ignore any issues with your eyes.
Thanks for your understanding.
Stay safe.
Best wishes
The Reynolds Team
Updated Opening Hours
Penzance
Monday -Friday 10:00 – 16:00
Saturday 9.00-13.00
Falmouth
Falmouth will remain closed but all calls are being diverted to our Penzance practice.
Please be assured if you have an urgent eye problem or any issues with your glasses or contact lenses we will be able to see you at our Falmouth practice by prior appointment.
Stay home. Stay safe
Marcus & Sophie Slater.
Update 23/03/2020
🚨 IMPORTANT MESSAGE 🚨
Reiterating our request yesterday, please do not visit us, as of 23rd March we will be available by telephone, and by appointment in urgent circumstances only.
Our phones will be manned and our Optometrist Marcus will be available for advice every day.
No routine face to face appointments will be available.
We will be conducting telephone and video call consultations, particularly for routine contact lens appointments. This will ensure that we can continue to care for your eyes as best we can.
Contact lens orders and eye drops will be able to be ordered and delivered as normal. Please DO NOT come to us. We will arrange delivery to you.
We will be open for emergency appointments only. If you have sudden changes to your vision, injuries to your eyes, urgent issues with your contact lenses or glasses, or any other worrying eye related issues, please phone for advice.
Please do not ignore any eye problems. Advice will be given by telephone and video calls, and by face to face appointment if absolutely necessary.
Stay at home and stay safe,
From all the team at Reynolds & Slater
Update 22/03/2020
To our wonderful patients:
We hope you are all staying healthy. Your health, and our employees health, whilst caring for your eyes is top priority, as always. With this in mind we will be ceasing all ROUTINE appointments early this week.
From tomorrow, we will be open daily BY APPOINTMENT only. Our phone lines will be well manned for enquiries, bookings and orders. Please do not visit without an appointment, so that we can manage social distance. Delivery or doorstop collection will be arranged for products such as contact lenses, drops and spectacles.
All urgent and emergency services will remain available. Some routine consultations will be via telephone, rather than face to face.
All contact lens orders and eye drop orders can be taken via telephone as usual and delivery arranged.
We will be contacting all patients as they are due appointments and conducting screening and consultations with an Optometrist over the phone where possible – particularly routine contact lens check ups.
Our telephones will be manned daily and an Optometrist will be available every day.
Please get in contact with any queries and very importantly, get in contact if you are experiencing problems with your eyes. Problems should not be ignored.
These measures are to ensure that we all stay healthy and maintain social distance.
Further updates will be announced as necessary, in line with advice from NHS and Public Health England.
Stay safe and stay well.
From,
The Reynolds & Slater Team
COVID-19
We are strictly adhering to Public Health England and government advice on preventing the spread of Coronavirus. This is in addition to our regular, daily practice cleaning and sterilising, along with disinfecting equipment and hand washing between all patients.
We will be asking if you have any symptoms of a new, persistent cough, fever or cold before booking an appointment. As per government advice, you will not be permitted to visit with these symptoms, but will be offered to rebook once you are symptom free.
Waiting areas are arranged to keep you more than a metre apart from others.
All communal newspapers and magazines in patient welcome areas have been removed.
All frames are individually cleaned before they are tried on, as are card payment machines and pens used for patients signing paperwork.
All patients will be asked to use hand sanitiser on entering the building.
All staff are washing hands and/or using hand gel between patients.
These measures are updated regularly, in line with government advice.